🚀 Ready to take your real estate investing to the next level? 🎙️✨
Join me on the latest episode of the Stacking Deeds podcast where I share game-changing insights on how delegating tasks can skyrocket your success in real estate and business! 💼🏡
👂 Tune in now and discover: 🔑 Key strategies to effective delegation ⚡️ How to maximize productivity 💡 Real-life examples of successful outsourcing
Don’t miss out on this valuable discussion that could transform your approach to investing! Click the link below to listen now and unlock the secrets to real estate success! 🚀🎧
💡 Plus, don’t forget to grab your FREE Delegation Guide for Real Estate Investors! 📘✨ Head to the link in the comments below to download now!
Today, we’re tackling a topic often clouded by misconceptions: How virtual assistants can improve your business’s customer service! We’ll discuss what customer service is, detail tasks that a VA can do, and dispel common myths along the way.
First, let’s all agree on what customer service is. It is the support and assistance a business provides to customers before, during, and after they purchase a product or service. activities aimed at addressing customer needs, resolving issues, and ensuring satisfaction. This includes answering inquiries, handling complaints, processing orders, providing guidance, and offering solutions to problems. Exceptional customer service is essential for building strong relationships with customers, fostering loyalty, and driving repeat business. It plays a crucial role in shaping the overall reputation and success of a business.
How can a virtual assistant help with customer service? They can answer inbound messages, such as calls, emails, online messages, and social media messages. They can answer client questions in this communication, schedule appointments, and accept payment, They can also complete outbound contact pre-emptively: status updates, check-ins, and reaching out to get client details. They can also post updates for a client in an online system if the company uses something like that. Another example of customer service is event outreach: they can reach out to customers, past and present, inviting them to an invite, or reminding those who’ve RSVP’d to attend!
Let’s dive into some common questions about hiring a virtual assistant for customer service! First, a question I get is: Do virtual assistants have accents that might impede effective customer communication? At Workergenix, many of our virtual assistants come from The Philippines, where English education starts as early as first grade. This means that there are many great potential VAs out there with little to no accent. Moreover, we’ve implemented a rigorous in-house English training program to address accents and help VAs sound more natural. So, while they may not be native to the US, their communication skills are top-notch.
Now, onto another misconception: Will using virtual assistants result in a decline in service quality? Contrary to popular belief, outsourcing customer service to virtual assistants often enhances service quality. With the affordability of virtual assistants, businesses can offer more comprehensive customer service, demonstrating a commitment to their clients’ needs. Many of our clients had no dedicated customer service employee prior to working with us, as the cost of hiring someone locally was prohibitive. Now, they’re able to have a highly-skilled, college-educated person dedicated to customer service. Isn’t that better than the business owner or another employee trying to do it in their free time?
Moving on, let’s address another concern: Are virtual assistants capable of handling complex customer inquiries? Absolutely. Our VAs have the experience and training to handle a wide range of customer issues efficiently, ensuring your customers receive the support they need. We recruit and hire for each opening, so we are searching for someone who’s skill set is a perfect fit for the client’s needs. Also, we only hire those with at least a bachelor’s degree. Moreover, our VAs have access to a wealth of resources and tools to assist them in resolving complex issues promptly. At Workergenix we have several corporate accounts our VAs can use, including a pro ChatGPT account. We’ve found that’s a great resource for helping problem-solve complete situations, and for crafting customer responses that are polite and well-written. Another resource they have is the Workergenix community. VAs can speak with each other, ask about problems they’re facing, and see if another VA has dealt with this in the past and has a solution. Our clients get the benefit of an entire community of VAs and the sum of their experiences!
Lastly, there’s a misconception that virtual assistants lack the personal touch of in-house customer service representatives. However, our VAs are trained to provide personalized and empathetic support to every customer, ensuring a positive experience with your brand. There is no reason for the customer to think that the VA is NOT an in-house customer service rep. We have had numerous situations where customers interact with the VA as if they are right in town, the customer doesn’t know the VA is elsewhere! Additionally, with advancements in technology, virtual assistants can now engage with customers through various channels, including phone, email, chat, and social media, providing a seamless and personalized experience across all touchpoints.
In conclusion, virtual assistants can be your ultimate customer service solution, offering expertise, affordability, and efficiency, while shattering common misconceptions along the way.
In today’s fast-paced business environment, sales support is crucial for maintaining a competitive edge. However, managing these tasks can be time-consuming and divert valuable resources from core business activities. This is where Virtual Assistants (VAs) come into play. VAs can handle a variety of sales support tasks, allowing your team to focus on closing deals and driving growth. Let’s explore the key sales support tasks a VA can perform and best practices for incorporating a VA into your sales support role.
Key Sales Support Tasks a VA Can Perform Handling Inbound Calls and Emails VAs can manage incoming inquiries from potential customers, ensuring prompt and professional responses. This helps maintain high customer satisfaction and ensures that no lead is left unattended.
Inputting Leads into a CRM VAs can efficiently input and update lead information into your CRM system. This ensures that your sales team has accurate and up-to-date information, which is critical for effective lead management.
Lead Follow-Up Following up with leads is essential for converting prospects into customers. VAs can handle follow-up emails and calls, nurturing leads through the sales funnel and keeping them engaged with your brand.
Appointment Scheduling Coordinating schedules can be a logistical challenge. VAs can manage appointment scheduling, ensuring that your sales team’s calendar is organized and optimized for productivity.
Assembling Quotes, Contracts, and Paperwork Preparing and organizing quotes, contracts, and other necessary paperwork can be time-consuming. VAs can handle these tasks, ensuring that all documents are accurate and ready for client presentations.
Appointment Follow-Up After meetings, timely follow-up is crucial. VAs can send follow-up emails, gather feedback, and schedule subsequent meetings, ensuring that the sales process continues smoothly.
Managing Sales Data and Reports Analyzing sales data is essential for making informed business decisions. VAs can compile and manage sales reports, providing your team with valuable insights into sales performance and trends.
Customer Relationship Management Maintaining strong relationships with existing customers is just as important as acquiring new ones. VAs can manage customer inquiries, handle service requests, and maintain regular communication with clients.
Best Practices for Incorporating a VA into Your Sales Support Role
1. Comprehensive Training Providing thorough training is essential for ensuring that your VA understands your business, products, and sales processes. This includes training on your CRM system, communication protocols, and any specific tools or software your team uses.
2. Clear Communication Establishing clear lines of communication is crucial for effective collaboration. Regular check-ins, updates, and feedback sessions help ensure that your VA is aligned with your sales goals and can address any issues promptly.
3. Setting Clear Expectations Define the roles and responsibilities of your VA clearly from the start. This includes outlining specific tasks, performance metrics, and deadlines. Clear expectations help prevent misunderstandings and ensure that tasks are completed efficiently.
4. Utilizing Technology Leveraging technology can enhance the efficiency of your VA. Utilize project management tools, CRM systems, and communication platforms to streamline workflows and ensure that your VA has the resources they need to perform their tasks effectively.
5. Regular Performance Reviews Conduct regular performance reviews to assess your VA’s progress and identify areas for improvement. Providing constructive feedback and recognizing achievements can help motivate your VA and improve their performance.
6. Building a Strong Relationship Building a strong working relationship with your VA is key to long-term success. Treat your VA as an integral part of your team, involve them in team meetings, and encourage open communication. This fosters a sense of belonging and commitment.
7. Encouraging Continuous Learning Encourage your VA to continuously improve their skills and stay updated with industry trends. Providing access to training resources, webinars, and workshops can help your VA stay ahead and bring more value to your sales support role.
Incorporating a VA into your sales support role can significantly enhance your team’s efficiency and productivity. By handling routine tasks, VAs free up your sales team to focus on closing deals and driving business growth. Following these best practices ensures that your VA is well-integrated into your sales process and can contribute effectively to your business success.
Ready to optimize your sales support with a Virtual Assistant? Start by identifying the tasks that need support and implementing these best practices for a seamless transition.
In today’s fast-paced business environment, virtual assistants (VAs) have become indispensable assets for growth-minded entrepreneurs. Leveraging their tech-savvy skills and a variety of cutting-edge tools, VAs can significantly boost productivity and streamline operations. This blog post explores how VAs utilize technology in their roles as executive assistants, marketing assistants, customer service representatives, and bookkeepers, demonstrating why they often outperform traditional in-person hires.
Executive Assistant: Mastering Task Management and Communication
Technology Used:
Project Management Tools: Monday, Asana, Trello
Communication Platforms: Google Chat and Meet, Slack, Zoom
Calendar Management: Google Calendar, Microsoft Outlook
Role and Tools:
Executive assistants are the backbone of an executive’s daily operations. They manage schedules, organize meetings, and handle administrative tasks. Tools like Asana and Trello allow them to track and prioritize tasks efficiently, ensuring that nothing falls through the cracks. Communication platforms such as Slack and Zoom facilitate seamless interaction with the executive and team members, enabling real-time updates and quick decision-making.
Marketing Assistant: Streamlining Campaigns and Content Creation
Technology Used:
Social Media Management: Metricool, Hootsuite, Buffer
Marketing assistants help businesses stay ahead in the digital landscape by managing social media accounts, creating engaging content, and executing email marketing campaigns. Tools like Hootsuite and Buffer allow them to schedule posts across various social media platforms, ensuring consistent online presence. Canva and Adobe Spark enable them to design visually appealing graphics, while Mailchimp and Constant Contact simplify email campaign management, tracking open rates and engagement metrics.
Customer Service Representative: Enhancing Client Interaction
Technology Used:
Customer Support Software: Zendesk, Freshdesk
CRM Systems: HubSpot, Salesforce
Communication Tools: LiveChat, Intercom
Role and Tools:
Customer service representatives play a crucial role in maintaining customer satisfaction. They use tools like Zendesk and Freshdesk to manage and resolve customer inquiries efficiently. CRM systems such as HubSpot and Salesforce help them keep track of customer interactions and history, providing personalized support. Communication tools like LiveChat and Intercom allow instant customer interaction, improving response times and overall customer experience.
Bookkeeper: Automating Financial Management
Technology Used:
Accounting Software: QuickBooks, Xero, Wave
Expense Tracking: Expensify, Receipt Bank
Invoicing: FreshBooks, Zoho Invoice
Role and Tools:
Bookkeepers ensure that financial records are accurate and up-to-date. They utilize accounting software like QuickBooks and Xero to manage accounts payable and receivable, generate financial reports, and reconcile bank statements. Tools like Expensify and Receipt Bank streamline expense tracking by automating receipt scanning and categorization. Invoicing tools such as FreshBooks and Zoho Invoice facilitate prompt and accurate billing.
The Tech-Savvy Advantage of Virtual Assistants
Virtual assistants are inherently tech-savvy, accustomed to working on computers and navigating various software platforms. This proficiency often makes them more efficient and adaptable than in-person hires. Their ability to leverage technology to its fullest potential ensures that tasks are completed accurately and promptly, contributing to overall business productivity and growth.
Conclusion
Embracing the expertise of virtual assistants can be a game-changer for entrepreneurs aiming for growth. By utilizing project management tools, communication platforms, and automation tools, VAs can streamline workflows and enhance productivity across various business functions. Their technological prowess not only supports day-to-day operations but also drives strategic initiatives, making them invaluable partners in achieving business success.
Ready to leverage the power of virtual assistants and technology? Reach out for a discovery call!
Chattanooga Area Chamber of Commerce: North Chattanooga Council
Price: $5- $50
Location: Hamilton County Business Development Center 100 Cherokee Blvd
Date: Tuesday, March 7, 11:30 a.m. to 1 p.m.
Details: The North Chattanooga Council is holding its annual Expo and is inviting businesses and restaurants to reserve a booth. The booth can be reserved for $50 and comes with a table, two chairs, and entry for the booth attendant. Interested parties can click on the reservation link provided or contact Tyler Massey for reservations. The admission fee for visitors to the Expo is $5, and all the proceeds will go towards Northside Neighborhood House, a local non-profit organization that has been serving individuals across northern Hamilton County since 1924. Additionally, visitors will be provided with lunch from the area restaurants participating in the Expo. Therefore, by attending the Expo, visitors not only get to network with businesses and restaurants in the area but also support a local non-profit organization serving the community for almost a century.
Career Club Virtual Career / Professional Networking
Price: FREE
Location: Virtual Event Only
Date: Third Thursday of every month, 4 PM- 6 PM
Details: The Third Thursday Networking is a monthly virtual event organized by No Worker Left Behind and TAO, promoting healthy networking among local professionals. The event occurs on the third Thursday of every month, from 4 pm to 6 pm. It is free to attend and open to professionals, recruiters, and career support providers. Participants can connect with local and global talent, collaborate with other professionals, and gain access to resources to support long-term career growth. To attend, participants must sign up and RSVP on the platform at https://one.tao.ai/ccnet, and stay on the lookout for emails with the next steps. The event is conducted over an internet browser, and all attendees need is a computer or mobile phone, broadband access, and a webcam (for video calls). Technical issues can be addressed by emailing . No Worker Left Behind is a global non-profit organization that aims to democratize healthy career development for all, using technology to assist the worldwide workforce in staying closer to their aspirational success. Interested in volunteering with the organization can sign up here.
Creative Training Tools & Techniques for Employees (Dalton MFG Growth Mtg)
Price: $20 – $25
Location: Northwest Georgia College & Career Academy 2300 Maddox Chapel Road Northeast Multi-Purpose Room Dalton, GA 30721
Date: Thu, February 23, 2023, 11:30 AM – 1:30 PM EST
Details:
The event is a lunch-and-learn educational series that aims to help Georgia manufacturers grow their businesses by providing them with tips and tools for effective employee training and development. The speakers, Paul Todd and Jennifer Stone, both have expertise in the field of lean manufacturing, process improvement, and instructional design. They will provide information on how to rethink traditional training methodologies to better engage and educate new hires. The event will include a presentation, Q&A, networking, and lunch.
Men in Business Luncheon
Price: $35
Location: Anderson Ridge Event Center 141 Williams Lane Sweetwater, TN 37874
Date: Thu, February 23, 2023, 11:30 AM – 1:00 PM EST
Details:
The event is a gathering that aims to bring together men in business in the area to network, focus on their goals and have a good time. The event will feature a lunch catered by local, men-owned/operated businesses, a networking-social hour with a signature drink, a guest speaker, the announcement of the Men In Business Award Top 5 nominees, and a fundraising raffle. The event will last for 1 hour 30 minutes and attendees can access it through mobile eTicket. The goal of the event is to build a stronger connected men’s business community.
The role of the business owner evolves in tandem with the rest of the world. In both thriving and turbulent times, it appears that business owners can never relax or, at the very least, should not. They can relish their continued success for a few moments, but they’re also fully conscious that progress or success isn’t a sure thing; you never know what’s around the corner. Small-business owners, in general, and especially, are on the counterattack in today’s economic terms. Even in the last decade, their job has shifted massively. As a result, they must be resourceful in securing their businesses’ present position and paying close attention to where they’re heading in the coming years. To do so, they must keep a few pivotal points in mind.
In today’s economic climate, small-business owners are on the offensive. Be ecstatic about what you’re doing, especially if it’s something you’re good at. Don’t start anything unless you’re passionate about it. Create a business strategy for your organization and plan an exit strategy for when the unavoidable occurs. Acceptance is the key to overcoming your blunders.
Be enthusiastic about what you’re doing and where you’re good at. Your daily routine should be filled with enthusiasm. That expertise can come from previous work experience or a self hobby that you want to turn into a chosen profession. Even if a business concept appears to be massively lucrative in supposition, don’t start something unless your love is in it. Profit, whilst also vital, will most likely not keep coming in early each day and actively growing. Start doing something as long as you’re assured that you’re heart and love is in it.
Spend time with people who will stimulate you, not people who will just agree with you. Before making a decision, you must be able to hear all viewpoints (both counterarguments). Concentrate and focus on those who provide you with their unbiased opinion rather than those who tell you what they believe you will like or want to hear. You will not learn if you surround yourself with people who only agree with everything you decide or discuss as it will never let you show what flaws you need to face and will challenge you to do something about it.
Acknowledge your employees. Your team has the potential to significantly affect you. The truth is that you would not be where you are today if it weren’t for them. As a business owner, you only drive and captain your ship but your employees are the ones who are doing the fundamental work in mechanics to make your ship go and work for you to reach your target destination as you cannot sail alone without them.
Be enthusiastic about what you’re doing and where you’re good at. Your daily routine should be filled with enthusiasm. That expertise can come from previous work experience or a self-hobby that you want to turn into a chosen profession. Even if a business concept appears to be massively lucrative in supposition, don’t start something unless your love is in it. Profit, whilst also vital, will most likely not keep coming in early each day and actively growing. Start doing something as long as you’re assured that you’re heart and love is in it.
Provide value to your suppliers or manufacturers. It is critical to form relationships with those with whom you do business, regardless of industry. Consider what you bring to the table and keep in mind that you both require each other. Don’t just email or text them; talk to them and get to know them. They can assist you in a pinch.
Acknowledge your customer’s perspective. This can be used for a variety of purposes, including marketing promotions and problem resolution. It is always been said that a customer is always right but that’s not often the case however it’s best to put in your effort and be considerate. It is also very advisable to put yourself in their situation and acknowledge them as you would want them to do the same thing to you if the roles were reversed so you’ll have a better connection with them.
Plan an exit strategy. Recognize that you will have to sell your business or transfer it to someone from your family or relatives or even close acquaintances at some point. Establish a business strategy for your organization. You must understand that when the inevitable happens, you must preserve your legacy and optimize your years of effort. Be more prepared and think in advance no matter what happens so you already know what to do in case the worst scenario happens. This strategy will save you from wasting the effort and time you allotted to achieving all the work in your business.
Develop a solid, supportive team. Everybody needs a reliable team or network because there will be instances when you really can not see the light. A lot of things can happen, inevitable stuff in unexpected times. So you need somebody to cheer you up and give you a boost of optimism. As what been said, “no man is an island”. You will never be able to progress and fully comprehend what business reality truly entails unless you have someone in your corner who is trustworthy with anything and everything you ask for and who will make every effort to assist you when complications arise.
Leverage people. One of the best ways to be an effective business owner is by leveraging people. This will help you maximize people’s potential while giving you more time to do what matters. It will save you time and energy which in turn increases the productivity of your employees.
Share your achievements. It’s difficult to donate to charities or volunteer in your community when you first start out because you may not have the money or time, but it’s an essential thing to do once you have some breathing room. Businesses serve as the foundations of their societies. Donate something. It is considered necessary by your society. It attracts new employees and keeps current ones because they are proud of where they work. You never know when you might need their assistance. It also provides better consequences.
Recognize your competitors. Doesn’t that seem strange? Your rivals, on the other hand, keep you on your toes and inspire you to do better every day. Consider many of them to be friends, and form a strong alliance with the common goal of keeping industry ethics on track. They can in a variety of ways, help you in growing your business. They might not tell you their exact tactics and techniques in the business field but acknowledging them and knowing them will let them feel that they can also benefit from you as you both have the same objective. You can learn from them in many different ways even without them telling you how they do the workflow to have progress. Be observant, it is the key thing to learn from them.
Looking to get an expert for your business or have a team of remote professionals whom you can leverage? A team or an individual with a really good track record in doing remote jobs for such businesses at an affordable price? Workergenix is an answer for you. They have well-trained and experienced experts in remote jobs such as customer service, data entry, multimedia arts and designs, content writing, etc.
Workergenix will surely assure you that quality experts will do everything for you to achieve your target objectives.
Content Creation creates more engagement than it ever has before. That is why creating content for your business website is very important but not an easy peasy thing to do. You need to carefully craft your content or ideas, and make it interesting to communicate your message effectively to your audience. It is a tedious task to take on and you will need the right person for that. But How?
Generating great content doesn’t just come up easily when you need it to. Sometimes, it is when you’re just taking a shower that an idea pops up in your mind and you’re excited about it. But the thing is, you’re puzzled how to bring it to life. This is where you can use the help of a content creator.
What are your criteria for finding the right content creator for your business website?
Every business may have different approaches to conveying its message through curating various content for their business website and social media. Knowing your end goal and how you want it done is a great start in finding the right content creator for your business.
Keep in mind these two things in choosing the right content creator for your needs.
Type of Content
Just like choosing the right employee for a specific job, you must know what skills they possess and what outputs they need to accomplish.
Choosing a good content writer for your video content is good in the early stage of conceptualizing and making a script for your video. But this will boil down to making the video content itself is the question. It is great if your writer has the knowledge, skills, and talent that will make also the best video content creator.
You must determine the types of content that you want and need for your business to match these to get the right content for your business. Do your projects require purely Written Content? Or do your projects purely rely on the combination of Video Content, Graphics, and Photo Content? Or a combination of all these.
Determining these things will most likely give you an idea of what skills, expertise, and qualifications you must require to hire the best fit for this position.
Budget
There is no exact or standard fee for content creators. How much you need to pay depends on some factors. Are you going to hire them as full-time employees? Part-timers? Freelancer? Project-based?
Some forms of content take longer time to make compared to others. The complexity of the process, and the resources they will be using also matter on how they are going to charge you for it. Last but not least, the timeline for doing the content, if it requires them to produce a good one on short notice, be prepared to pay a premium price.
What is the best way to find a content creator?
Workergenix provides our clients with dedicated, college-educated, motivated, remote professionals (RPs) to handle our clients’ business and personal tasks.
Their Remote Professionals are competent and qualified to deliver outstanding services and one of these is Content Creation. They are trained to conceptualize and curate content and design layouts for your project needs.
Workergenix supercharges our clients’ business and personal endeavors by providing a simple, cost-effective, solution that frees their time to focus on what matters.
Clients enjoy all the benefits of dedicated professionals without the overhead of hiring, human resources, benefits, payroll taxes, work culture maintenance, basic IT infrastructure, high employee turnover, and skyrocketing labor costs.
Follow the link below to schedule your free consultation: workergenix.com
Nowadays you cannot just trust anyone with your businesses, you need the most trusted service provider to be able to meet your company’s expectations. 🧑💻
At Workergenix, we provide high-quality services to customers, performed with dedication and integrity. ✅
Our Remote Professionals can help you manage your marketing strategies and engage digital content to increase new leads. 🎯
Get in touch with the right remote professional. Contact us now!📞
Follow the link below to schedule your free consultation: workergenix.com
As your business grows, you might have more inquiries, inbound sales coming, requests for service, and many more. 📲
All of these things are gonna grow which are manual, repetitive, and reactive. 🧐
When that time comes, you may need a new set of eyes to support you with your business functions which will help you focus more on gaining your competitive advantage. 👀
Workergenix provides our clients with dedicated, college-educated, motivated, remote professionals (RPs) to handle our clients’ business and personal tasks. 👩💼
Follow the link below to schedule your free consultation: workergenix.com
