Questions About Working With Workergenix
Everything business leaders ask before getting started.
Will my Executive Assistant be fluent in English?
Yes. All Workergenix Executive Assistants are fluent English speakers. Communication, written and verbal, is a core part of our vetting process.
How is this different from hiring a freelancer or using a VA agency?
Freelancers work independently with no oversight or backup. Most VA agencies place assistants and step away. Workergenix provides ongoing oversight, performance management, and support for both you and your EA. If something isn’t working, we fix it. If you ever need a replacement, we handle it at no cost to you.
What kinds of tasks can my Executive Assistant handle?
Your EA can own scheduling, inbox management, CRM follow-ups, client communications, document preparation, research, reporting, project tracking, SOP creation, vendor coordination, and more. If you’re unsure whether a specific task is a fit, ask us on the discovery call.
Do I need to provide IT setup, tools, or software?
No. Your EA comes equipped with a laptop, virtual phone service with a local number, project management system, and cloud storage. If your business uses specific tools or software, your EA will integrate directly into those.
How do I train my Executive Assistant?
Workergenix provides structured onboarding support to help you get started. You don’t need to figure out delegation on your own — we guide you through it. Most clients find that within the first few weeks their EA is running independently on core tasks.
Am I locked into a long-term contract?
No. Workergenix is month-to-month with two weeks notice to cancel. No long-term contracts, no startup fees, no risk.
What if my Executive Assistant isn't the right fit?
We’ll replace them at no cost to you. Finding the right match is our responsibility, not yours.
What if my Executive Assistant is sick or unavailable?
Any missed hours are made up at no extra cost. You’re not losing time or money when your EA has an off day.
Will my Executive Assistant be available when I need them?
You set their schedule, up to 6 days per week. They work the hours you define, so availability is built around your business, not theirs.
Can my Executive Assistant handle complex tasks?
Yes. Workergenix EAs are executive-level, not generic task workers. They are trained to take ownership of multi-step projects, think proactively, and integrate into your operations at a meaningful level.
Is it safe to share sensitive business information with my EA?
Yes. All Workergenix EAs undergo third-party cybersecurity training and operate within a secure, managed environment. Workergenix also carries cyber and liability insurance.
What if I need more than one Executive Assistant?
Additional assistants are available. Workergenix handles all screening, onboarding, and integration. Each additional subscription includes a 25% discount on the first month.
What happens after I book a discovery call?
We’ll spend 30 minutes understanding your business, your biggest time drains, and whether Workergenix is the right fit. If it is, we’ll walk you through next steps. No pressure, no hard sell.
Still have a question?
Book a free 30-minute discovery call and we’ll answer everything specific to your business.